Customer Service Changes

For OpusCapita and Posti Messaging

OpusCapita is sharpening its customer focus by reorganizing its operations into two separate entities, OpusCapita Solutions and Posti Messaging. With this, we want to improve our ability to provide our customers in both business-to-business (B2B) and in business-to-consumer (B2C) sectors with the best possible solutions and services.

The new corporate structure will be operational in spring 2018, by the latest at the end of Q2 in 2018. Even if the legal reorganization happens later, we already operate as separate brands of OpusCapita and Posti Messaging form January 1, 2018.

OpusCapita will focus on B2B customers and serve them with global solutions for source-to-pay, product information management and cash management. The invoice and document sending solutions, other document scanning solutions and debt collection for customers operating mainly in the B2C sector will be provided as part of Posti Group’s service offering under the name of Posti Messaging.

The split into Posti Messaging and OpusCapita companies has an impact also to Customer Services, and the new contact information step into force on Monday, March, 19.2018.

Due to the split both companies can concentrate on their core businesses which enables stronger product development and service delivery towards customers. Furthermore, the change is remarkable in the Customer Services of both companies as our professionals can focus on providing even more individual service.

You can find the complete list of our products and services and the information to which customer service will support you here.

We have also prepared a questions and answers document to go through most common topics, you can find it here.

If you have any further questions or concerns, please reach out to any of our customer services: 

Anna Palonen 

Head of Customer Service, Posti Messaging

Ilari Nieminen
Head of Customer Service, OpusCapita